Refund & Cancellation Policy

Last Updated: August 30,2025

At Rao Developers, we strive to provide exceptional service and ensure complete customer satisfaction. However, we also have a clear refund and cancellation policy to protect both parties' interests. Please read this policy carefully before engaging our services.

1 Introduction

Customer satisfaction is our top priority at Rao Developers. We work diligently to ensure our services meet your expectations. However, due to the custom nature of our work, we must enforce specific conditions regarding refunds and cancellations.

By engaging our services, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.

2 Refund Policy

Our refund policy is designed to be fair to both our clients and our business. Due to the custom nature of web development services, we adhere to the following refund terms:

Refund Eligibility

Project Stage	Refund Eligibility	Processing Time
Before project initiation	Full Refund	7-10 working days
Within first 3 days of service	Partial Refund	7-10 working days
After 3 days of service	No Refund	Not applicable
After project completion/delivery	No Refund	Not applicable

Important Notes:

• Partial refunds (if applicable) will be calculated based on the work completed up to the cancellation request date
• All refund requests must be submitted in writing to our official email address
• Approved refunds will be processed within 7-10 working days from the approval date
• Refunds will be issued through the original payment method only

3 Cancellation Policy

Clients may request cancellation of services under the following conditions:

Cancellation Terms

• Before Project Initiation: Client may request cancellation for a full refund before any work has commenced
• After Project Initiation: Cancellation requests after work has started will incur partial charges based on the work completed
• After Project Completion: No cancellations are accepted after project delivery and acceptance

Cancellation Process

1. Submit a written cancellation request to our official email address
2. We will acknowledge your request within 24 working hours
3. Our team will evaluate the work completed and calculate any applicable charges
4. We will provide a detailed breakdown of work completed and any refund amount (if applicable)
5. Upon agreement, we will process the refund within 7-10 working days

4 Payment Gateway Charges

Please note that all payment gateway processing fees are non-refundable. These charges are incurred by third-party payment processors and are beyond our control.

• Payment gateway charges will be deducted from any refund amount
• For example, if you paid ₹10,000 with a 2% payment processing fee, the maximum refundable amount would be ₹9,800
• These charges typically range from 1.5% to 3% depending on the payment method

5 Final Decision Rights

Rao Developers reserves the right to make the final decision regarding:

• Eligibility for refunds
• Amount of refund (if applicable)
• Interpretation of this policy
• Any exceptions to this policy

All decisions will be made in good faith and based on the specific circumstances of each case.

6 Contact Information

For any questions or concerns regarding refunds or cancellations, please contact us at: